Our Wrong Address Policy, Plainly

Here’s our wrong address policy, plus what happens once your package leaves our hands. We pack every order with care and we hand it to the courier you picked at checkout. After that, the courier runs the show.

Before It Ships

We Ship to the Address You Provided

Every order is packed and dispatched using the exact shipping address and contact number provided at checkout. We do not call to confirm these details or make assumptions if any information appears incorrect.

That’s why double-checking your address before you hit confirm matters more than people think. A typo in your barangay or a missing unit number can send your package somewhere you didn’t mean.

Once It’s Out

Your Tracking Number Says It All

Every order gets a tracking number the moment we hand it to J&T Express or PHLPost, whichever you picked at checkout. We’ll send it to you so you can follow the package yourself.

Delivery timelines depend on which courier you chose and where you’re located. Our [PH] Shipping Options entry has the number of delivery days for each courier, so check that first if you’re wondering when your order lands.

Wrong Address

This Wrong Address Policy Is Firm

If the address you gave us is wrong or incomplete, that’s on you and not on us. We’re not going to sugarcoat this part.

Philippine law backs this up too. Article 1523 of the Civil Code says: “delivery of the goods to a carrier, whether named by the buyer or not, for the purpose of transmission to the buyer is deemed to be a delivery of the goods to the buyer, except in the cases provided for in article 1503, first, second and third paragraphs, or unless a contrary intent appears.” In plain terms, once your package is handed to the courier using the address you gave us, that’s considered delivered on our end.

That means we can’t offer a free reship or refund if the address was wrong or incomplete on your end. If you catch the mistake before we ship, message us through the website contact form right away and we’ll try to update it if the order hasn’t gone out yet.

Delays And Lost Items

The Courier Takes It From Here

The moment your package leaves our hands, it’s the courier’s responsibility to get it to you safely. We don’t have more information than what your tracking number already shows you.

This is covered by Article 1736 of the Civil Code too. It says the extraordinary responsibility of the common carrier “lasts from the time the goods are unconditionally placed in the possession of, and received by the carrier for transportation until the same are delivered, actually or constructively, by the carrier to the consignee.” That’s the law putting the courier in charge of your package from pickup to your doorstep.

If your package is delayed or missing after it’s been handed over, please reach out to J&T Express or PHLPost directly using your tracking number. Only they can tell you exactly where it is and what happened to it.

Unclaimed Parcels

Missed Pickup, Different Story

Sometimes a courier attempts delivery and nobody’s around to receive it. Sometimes a parcel sits at a hub waiting for pickup and nobody claims it.

That part is also between you and the courier. J&T Express and PHLPost each have their own process for reattempts, holding periods and returns, so check with them directly using your tracking number.

The Fine Print

Don’t Agree? Don’t Order

We know this policy sounds firm and it is. We’d rather be upfront about it now than leave you guessing later.

If you don’t agree with how we handle address errors or courier delays, please don’t place an order with us. For delivery days per courier, head over to our PH Shipping Options entry before you check out.