What Happens After You Hit Pay

Can You Cancel Anytime? No, you can’t cancel an order anytime you like. Our order cancellation policy follows Philippine law. A change of mind doesn’t undo a confirmed order. Every rule below comes with the clause and an official link.

Why Contracts Bind

The Moment You Said Yes

Article 1315 of the Civil Code says a contract is perfected by mere consent. From that moment, both sides are bound. A change of mind comes later.

Online works the same way. Section 16(1) of the E-Commerce Act (RA 8792) says offers and acceptances can be sent as electronic messages. So checkout and payment make a real agreement.

In our shop, a confirmed order means we’ve verified your payment. That’s where our order cancellation policy kicks in. It feels strict, I know, but I’d rather say it plainly than bury it in fine print.

No Solo Changes

Why We Both Must Agree

Article 1308 says a contract binds both parties. Its validity or compliance “cannot be left to the will of one of them.” This Supreme Court decision quotes it.

That cuts both ways. Your change of mind can’t rewrite the deal alone. Mine can’t either, so any change after confirmation needs a yes from both sides.

The Law We Follow

Our Order Cancellation Policy?

The main source is Republic Act No. 11967, also called the Internet Transactions Act. It covers online sales to consumers. A seller on its own website counts as an e-retailer under Section 4(f).

Section 19 holds the clause that matters. It says the online consumer “shall not cancel confirmed orders” once the items are paid for. A paid order is exactly the case it describes.

The same section asks every online consumer to “exercise ordinary diligence” in any internet transaction. Section 29(d) of RA 11967 sets fines for violating Section 19. DTI says the law has been in full effect since June 20, 2025.

Four Ways Out

When Cancelling Still Works

Section 19 lists four cases where cancelling is allowed. One is paying digitally and having “authorized the crediting of the amount despite cancellation.” Another is reimbursing the delivery service as a condition for the cancellation.

A third is when the transaction “allows cancellation for a fee.” The fourth is when both sides “agree otherwise.” Under the Internet Transactions Act, those four are the only openings our order cancellation policy can work with.

No Return No Exchange

Why We Don’t Use That Phrase

DTI treats “No Return No Exchange” as a deceptive sales act. Those words don’t belong in any cancellation policy for online orders. The Consumer Act’s rules, DAO No. 2 series of 1993, bar them from any sale contract or receipt.

That ban protects buyers with defective products. DTI’s own FAQ lists a change of mind among the situations where it doesn’t apply. A store may choose not to replace or refund a product with no defect.

Our order cancellation policy is narrower than a blanket no. Maybe “more precise” is the better phrase. Defective or wrong items follow a different process with their own FAQ entry.

Asking for Changes

Send Your Request Early

Use our contact form and choose Order Change Request from the drop down menu. Every inquiry gets a reference number. Keep your replies inside that one thread.

Payment checks take up to one business day, so send your request early. We aim to resolve every concern directly, within that window. Reach out as soon as something changes on your end.