Share Your Parcel Moment, Never Because You Have To

Our unboxing video policy is simple. Filming your parcel is optional. But we’d honestly love it if you did.

You can post it as a Reel or a Story. Just tag @lalune.papier in Instagram and say hi!

Why Some Online Shops Make You Film Everything

The Usual Rule

Some buyers do cheat sellers on online orders. It happens and I won’t pretend it doesn’t. So a lot of shops now make every customer film an unboxing video as proof.

I get the worry. Really, I do. But one bad actor shouldn’t turn every honest buyer into a camera operator.

Okay, maybe that sounds harsh. Still, picture ordering minimalist planner pages and being told to film yourself opening them first. We see it differently.

Our Unboxing Video Policy: Filming Is Always Your Call

The Policy in Plain Words

We don’t require an unboxing video. Not for any order. Not for any reason.

The Department of Trade and Industry (DTI) has also said sellers can’t make these videos mandatory. So we keep it optional on purpose. Nothing about your online purchases from us depends on a camera.

That said, we do encourage it. Think of it as an invitation, not a task.

Your Parcel Moment Makes Our Whole Week

Why We Encourage It

Our stationery goods are handmade from planner pages to notebooks. They’re printed and hand cut in-house. I design the pages myself and my team handles the logistics.

So seeing a parcel get opened on your end is a big deal for us. It’s the moment all that work finally lands in your hands.

Post It, Tag Us and Say Hi

How to Tag Us

Share it as a Reel or a Story. Tag @lalune.papier so we can find it. It’s the same handle on Instagram, Facebook and TikTok.

One quick tip. Before you post, cover your name and address on the waybill. Your details are yours to keep private.

If we’d like to feature your video, we’ll ask you first. Always.

I’d Rather Invite You than Require Anything of You

A Note on Trust

Will someone try to take advantage of that someday? Probably!

I’d still pick inviting you over requiring anything from you. Every one of our online orders is recorded in our store system and photographed before it ships. That keeps things fair for everyone.

To me, a shop that treats every buyer like a suspect isn’t one I’d want to order from.

A Video Is Optional but Photos Are How We Check

Photo Evidence

One thing we do ask for is photos. If you file a claim on your order, we need clear photos of the item and the packaging so we can review it properly. A video is never required.

Can’t send photos for some reason? Contact us anyway. We’ll work with what you have, like your order details and the item itself.

The full steps for filing a claim are in our [PH] Returns and Refunds page. Check there first for what to include.

Use the Contact Form So Nothing Gets Lost

How to Contact Us

If anything goes wrong with your order, use the contact form on our website and choose the right concern from the drop-down menu. We don’t handle / process returns or refunds through our social media pages. That includes DMs, comments and Stories.

Every inquiry gets a reference number. It’s mandatory.

We prefer email because it keeps our records in order and lets the whole team stay in the loop. Please keep all replies in one thread. If that doesn’t work for you, please don’t order from us.

Already Filmed Your Parcel? Tag Us Anyway

If You Filmed It

Maybe you filmed it out of habit. Plenty of people do that with their online orders now. If you did, tag us anyway. We’d love to see it!

Didn’t film anything? No worries at all. Not having an unboxing video will never count against you.

That’s our unboxing video policy in full. Open your parcel and enjoy your new stationery.